Turning 12-months into 12 weeks


The challenge

An international business working in the fast-moving consumer goods (FMCG) market required a Global Head of Customer Contact Centres.

Despite their best efforts, the business had been struggling to find the right candidate for over 12 months.   

Our approach

With previous experience of very similar projects, we were able to implement talent mapping across Europe and the Middle East.

This would include using a data-driven approach to problem solving to allow us to review all prospective candidates including those from key competitors and industry specialists.

The difference we made

Calling upon the global expertise of our consultants, we were able to identify a suitable applicant in just eight weeks. This then progressed to the candidate being successfully onboarded.

The Global Head of Customer Contact Centres is making a huge impact on the customer experience the business is able to deliver across the world.