Supporting the transition of global services


The challenge

A mid-sized UK based business-to-business company needed support with the transition of services to Central Europe and South America.

Our approach

As a global business, we have extensive experience of transition management and understand the complexities in the process.

Using our global PMO, we provided full project management capability and delivery. What’s more, we ensured the client had regular and full SLA and RAG reporting to share visibility of risks and issues.

The difference we made

Setting a standard with our reporting, not only did we provide the SLA and RAG information with complete transparency of all risks and issues, we also recommended mitigation plans to tackle any potential challenges head-on.

As an organisation that works as an extension of its clients’ teams, we believe it is more effective to offer solutions than present problems. 

As a result, we were able to provide surety of delivery and a successful transition of the businesses services to Central Europe and South America.